Exchange & Return | within 7 days from delivery otherwise deemed acceptance.

Exchange and return products are only accepted if the products are returned and received in clean, undamaged, with original packaging with hangtags. For return, the customer will be refunded the invoiced amount for the product(s) less any taxes or import duties incurred, to the same payment account registered for purchase.

Delivery and transportation costs and applicable tax and duties (if any) are expenses of and will be payable by the customer. Please refer to the shipping page for prevailing delivery rates.

 

To exchange or return a product, please contact info@ariequestrian.com and forward the following:

  1. Exchange or return product(s) in original condition and packaging

  2. Purchase invoice

  3. Reason for Exchange / Return

Address for exchange or return of product(s):

ARI Equestrian / Carte Group Limited
4/F, Lee Gardens 3, 1 Sunning Road
Causeway Bay, Hong Kong SAR